The idea for iReportSource was originally created when Christi & Brad Brown owned a Third Party Administrator (TPA). As a TPA, they had many clients – big and small – that had similar issues:
Clients struggled to efficiently manage or get insights into their practices due to paper-based processes and/or their tracking via spreadsheet – Average time spent on OSHA logs was over 15 hours/month for most
Individuals managing safety were often relying on years of first-hand knowledge and experience. As those individuals retired, companies were losing that rich knowledge.
Regulation and compliance were overwhelming for employers and they struggled to implement best practices consistently
One injury could cripple a company due to cost and impact on employee morale, as well as could be catastrophic to a family.
The Most Bothersome Issue:
There were too many accidents that could have been avoided by implementing simple behavior-based safety practices. Christi had been personally impacted by this as a child when her father suffered an injury in the workplace, which resulted in a significant financial setback for her family.
The desire to make a change drove Christi to build an app that could be used to improve outcomes: human, financial and operational. The app was originally introduced in March 2016 and quickly gained interest in the marketplace. The interest helped Christi to understand that the market wanted more than an app. Clients needed help managing their workflow, access to accurate information, and a system of engagement, not just a tracking solution. This led to the development of today’s product – an app for capturing information onsite and immediately as an incident occurs, and a web portal to quickly and effectively manage the resolution and/or claims process.
The team today is made up of experienced leaders with industry, technology and services experience. We’re having fun making an impact: Helping employees go home safe each night and helping businesses address one of their largest budget line items.